Approval delay stalls the bay
A technician stops, the lift is occupied, and the shop waits on a phone call that could have been a link.
Booking with vehicle
Service type and vehicle details against real bay capacity
Throughput
Auto Service & Repair
A car waiting for approval is a bay earning nothing.
Workshop profit is bay hours sold. The largest silent loss is a vehicle stripped and waiting while someone tries to reach the owner by phone for approval on additional work.
Where the work leaks
4 failure points
Repeat business is never prompted
Customers due for service are not reminded, so they drift to whoever advertises nearest when the light comes on.
Capacity is guessed
Bookings taken without visibility of bay and technician load produce both idle mornings and impossible afternoons.
Additional work is undersold
Without photo evidence, recommended repairs sound like upselling and get declined.
What I build
10 modules
Public site
What the market sees
01
02
Transparent pricing
Fixed-price services published, not quoted on the phone
03
Fleet accounts
Business customers with agreed rates and consolidated billing
04
Location & hours
The practical detail most workshop sites bury
Back office & portal
Where the operation actually runs
01
Bay scheduler
Jobs against bays and technician skills
02
Digital job card
Work performed, parts used, and time recorded
03
Photo inspection
Evidence attached to every recommendation
04
Approval by link
Customer approves itemised work from their phone
05
Vehicle history
Full record per VIN across every visit
06
Reminder engine
Due by date or mileage, sent automatically
What stops being someone’s job
When
Inspection completed
The system
Send an itemised estimate with photos for approval
When
Customer approves
The system
Release the work order and order any parts required
When
Parts delayed
The system
Notify the customer with a revised collection time
When
Service due by date or mileage
The system
Reminder with a direct booking link
What moves
Typical baseline → target
Estimate approval time
2–4 hours
Under 20 minutes
Bay utilisation
55–65%
80%+
Additional work approved
Low, unevidenced
Higher, with photo evidence
Rebooking from reminders
None sent
Systematic recall revenue
These are sector baselines and the targets a system of this shape is built to hit — not results measured on a past engagement. Delivered work with implementation notes is on execution logs.
Where we start
Photo inspection with approval-by-link — it unblocks bays from week one.
Integrations
SMS gatewayPaymentParts supplier cataloguesVIN lookup
Typical stack
Next.jsNode.jsMySQLn8nTwilio