No-shows are absorbed, not addressed
An unfilled slot is unrecoverable revenue. Without reminders and a waitlist that auto-offers the gap, it is simply lost.
Online booking
Real provider availability, bookable outside office hours
Care
Medical & Dental Clinics
The schedule is the business. Protect it.
A clinic’s revenue is its calendar. Empty chairs from no-shows, recalls nobody sent, and a front desk that spends its day on the phone instead of with patients in front of them.
Where the work leaks
4 failure points
Recare lapses invisibly
Patients due at six months quietly become patients who left. There is no queue showing who is overdue this week.
The front desk is a switchboard
Staff hired for patient care spend the day confirming appointments that a message could confirm.
Intake repeats itself
History and insurance details are re-collected on paper each visit, then retyped into the system.
What I build
9 modules
Public site
What the market sees
01
02
Pre-visit intake
Forms completed before arrival and attached to the record
03
Services & providers
What is offered, by whom, and what it costs
04
Insurance & HMO accepted
Answers the question that drives the first phone call
Back office & portal
Where the operation actually runs
01
Provider calendar
Per-chair, per-practitioner scheduling with room constraints
02
Patient record
History, treatment plan, documents, and visit notes
03
Recall queue
Everyone due or overdue, ranked, with one-click outreach
04
Waitlist engine
Auto-offers cancelled slots to patients who want an earlier date
05
Billing & claims
Charges, payments, and insurance submission status
What stops being someone’s job
When
Appointment booked
The system
Confirmation plus intake form link
When
24 hours before
The system
SMS reminder with one-tap confirm or reschedule
When
Cancellation received
The system
Offer the slot to the waitlist in priority order
When
Recare due at 6 months
The system
Add to recall queue and send the first touch
What moves
Typical baseline → target
No-show rate
15–25%
Under 8% with reminders and waitlist
Bookings made by phone
~90%
Under 40%
Recare reactivation
Ad hoc
Systematic weekly queue
Intake completed pre-arrival
0%
Over 70%
These are sector baselines and the targets a system of this shape is built to hit — not results measured on a past engagement. Delivered work with implementation notes is on execution logs.
Where we start
Online booking with reminders and the waitlist auto-offer — the fastest path to recovered chair time.
Built to respect patient data handling rules in your jurisdiction. Clinical scope stays with your practitioners — this is scheduling, records, and revenue operations.
Integrations
SMS gatewayPayment gatewayHMO eligibility checkCalendar syncE-prescription
Typical stack
Next.jsNode.jsPostgreSQLn8nTwilio